For all information regarding payments and CoinList wallets, please see: https://coinlist.co/help/payments
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What are the risks of owning or trading in virtual currencies?
For all information on trading related questions for the mobile app, please visit: https://coinlist.co/help/trading
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For all answers to questions about various reward programs and staking, please visit coinlist.co/help/rewards
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When you log in to the CoinList iOS / Android app for the first time, you will be asked to choose a six-digit passcode.
This passcode is just for accessing the app and is different from your CoinList two-factor authentication code.
The six-digit passcode adds another layer of protection to your account because many users have their multi-factor authenticator app on the same phone as the app. There is also an option for you to enable biometric (face or fingerprint) unlock.
If you forget your passcode, you can logout and log back in again and the app will ask you to set a new passcode.
KYC stands for Know Your Customer and encompasses certain procedures that we employ to positively identify that you are, who you say you are. We use a number of tools to confirm your identity and ensure your eligibility for the CoinList services. This process can take between 0-3 business days for individuals, and for entities and trusts this can take up a week.
In order to trade on the CoinList mobile app, you need to pass identity verification and KYC/AML (Know Your Customer/Anti-Money Laundering) checks. These checks apply equally to U.S. and non-U.S. residents. In general, you will need to provide name, address, a selfie, and government-issued ID image. You may be restricted from certain activities on the CoinList platform until you have completed identity verification.
CoinList use two-factor authentication (2FA) for every account and most transactions, and we partner with top custodians like BitGo and Gemini Custody so your funds are safe. Funds held in cold storage are insured by our custodian partners' insurance policies. Best of all, crypto storage is free. We don’t charge any custody or wallet fees when using the CoinList app.
The first time you log in to the CoinList iOS / Android app, you will be asked to press the "Approve this device" link that is sent to your email. For some users, the link opens the phone's browser instead of the CoinList app. This prevents the app from approving the device. Here are a few workarounds:
1. Try long-pressing the link. Your email app may display an option for you to "open link" in the CoinList app.
2. For iOS, if (1) doesn't work, try pulling down the webpage in Safari. Safari may display a banner with the option to "open link" in the CoinList app.
3. For Android
If you're still running into issues, please submit a ticket here.
In order to use the CoinList mobile app, you must set up device based 2FA. CoinList does not support SMS or phone-based 2FA.
Enable Two-Factor Authentication
Use multi-factor authentication to secure your account. Once enabled, you'll be required to enter a code created by an app on your phone like Google Authenticator, Duo Mobile, or Microsoft Authenticator to log in to your CoinList account.
STEP 1
Get an authentication app for your phone or tablet by downloading and installing:
STEP 2
Open the authentication app and follow the steps within the app for adding a new QR code. Scan the QR code image with your mobile device's camera and a new credential will be added to your authenticator app.
Make sure to save the security/backup codes in a safe place. In the event that you lose access to your MFA device, these codes can be used to regain access to your account. The backup codes are unique to each account owner.
STEP 3
Enter the six digit code where prompted and click the "Enable" button.
You are done! Now that MFA is enabled, you will need to enter a new 6-digit code generated by the authentication app every time you log in to your CoinList account.
What if I get an invalid code error?
If you receive an invalid error code when enabling MFA, check that your authentication app and your mobile device’s current time zone are synced. Also ensure that the computer or device you’re setting up your CoinList account on is also synced to the correct time zone. Refreshing your CoinList account may also resolve the issue.
If you are still experiencing issues, create a new profile by clicking the "+" again on your app and try to add the QR code again. Clearing your cache and cookies may also resolve the issue.
Security Page of Your CoinList Account
You can reach the Security page by selecting “Your Account” from the dashboard or by following this link: https://coinlist.co/accounts/security.
If you did not save your backup codes when they were first provided, you can access them through the Security page of your CoinList account. If you lose access to your MFA device, these one-time codes will allow you to regain access to your account.
What if I no longer have access to my MFA device or the backup codes?
If you no longer have access to your MFA device, you may be able to go through our automatic and fast-lane 2FA review process by selecting "Lost your 2FA code?" after logging in here: https://coinlist.co/login
If you do not see this, please submit a support ticket for assistance and instructions. You will not be able to access your account until this process is complete.
If you have lost access to your MFA device, do not attempt to create a new account. CoinList does not accept duplicate accounts. If you create a duplicate account, it will be closed and you will have to proceed with a MFA reset on your original account.
Attempting to create a second account is in violation of our Terms of Service; Any violation of the Terms of Service may result in indefinite suspension of services and closure of a user's account.